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iphone-support-and-warranty

FREQUENTLY

ASKED QUESTIONS

Here you will find quick answers to the most frequently asked questions from our customers. To reveal the answer, simply click on the question of your interest. If you can’t find your answer here, please make sure to send us a message from our contact page.

 

Order Status

Has my order shipped?

To find out if you order has shipped, just log in into your account were you will find all the details about your order.

Please allow up to 24 hours after you have placed your order before contacting customer support.

How do i track my order?

To find out if you order has shipped, just log in into your account were you will find all the details about your order, including the tracking number.

An item is missing from my order

if you believe you are missing an item from your item, please contact our customer support team.

Customers must notify us of any order discrepancy or shipping damage within seven (7) days from the invoice date so that we may investigate and resolve the situation accordingly.

What is your return policy?

Please see our warranty and returns page for complete details regarding our return policy.

Shipping Information

How do I track my package?

You can track your package by either logging into your account, and clicking the tracking number in the order you would like to track, or by clicking the tracking number in the shipping confirmation we emailed to you.

To track your FedEx package, Click Here

To track your UPS package, Click Here

To track your USPS package, Click Here

To track your DHL package, Click Here

Do you ship outside the United States?

Our website only takes orders from the 50 States from the United States, but we do ship to the Caribbean, South America and Europe. We can ship via your preferred freight forwarder, USPS, UPS, or Fedex.

If you are looking to place an order for outside the United States, please contact customer support.

What shipping methods do you offer?

We work with various shipping agencies such as USPS, UPS, or Fedex. You will see your available shipping options at the time of checkout.

Do you ship to Puerto Rico?

Yes, we do ship to Puerto Rico.

Pricing and Billing

Do I have to pay taxes?

You only have to pay taxes if you are in the state of California.

If you have a resale tax certificate that matches your account information, please make sure to contact our customer support team so they can apply it on your account.

What payment methods do you take?

You will see all available payment methods at the time of checkout.  This includes Stripe, which will allow you to pay with many different credit cards.

Our checkout page as well as your account are protected by a SSL Certificates to keep all your information protected.

Is my payment information secure?

Yes! For your safety and security, we do not save any credit card or PayPal information in our system.

Do you offer Net credit accounts?

No, at the moment we do not offer Net credit accounts to our customers.  All orders must be paid in full at the time of checkout.

Do you offer Price Matching?

We do not offer price matching at this time.

Product Questions

You are out of stock for a product I need—how will I know when it is back in stock?

Please contact our team on the following link and we will make sure to let you know when the parts will be back in stock.

 

Wholesale Account

How do I create a wholesale account?

The prices displayed on our website are the best prices we offer to all of our wholesale customers.

We believe that all individuals should have equal opportunity, so all customers receive our best discounted prices. At Restore Hub you will find quality parts for affordable prices which will ultimately help your business stay competitive in the market.

Warranty and Returns

How long is your warranty?

Please refer to our Warranty and Returns page for more information.

Do you pay return shipping?

We do not pay return shipping on defective parts. We do pay to ship the replacement part back to you, using USPS priority.

I’m not sure this part came from RestoreHub, but I want to return it—how can I tell?

There will be a stamp or sticker with the letters, “RH” on the back of all RestoreHub Wholesale parts. If you are still unsure, please contact us at this link and provide a picture of your part and stamp.

Why was my RMA "Rejected"?

We reject products when they are not on their original condition and do not meet our minimum requirements. All physically damaged items are not accepted and returned to customer at their own expense, no exceptions.

Items must not show any signs of physical damaged such as:

  • Scratches
  • Missing parts
  • Modification
  • Broken glass or flex cables
  • Damage during installation.

Do you hold on to rejected RMA items?

We will hold on to the rejected RMA items for up to 7 days.  Afterward, the item will be recycled accordingly.